Refund Policy

Thank you for shopping at The Book Haven! We are dedicated to providing you with high-quality digital eBooks. If you are not completely satisfied with your purchase, we offer the following refund policy:

1.Satisfaction Guarantee

• We offer a 30-day satisfaction guarantee on all digital products. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the purchase date.

2. How to Request a Refund

• To request a refund, please contact our customer support team at info@thebook-haven.com with your order number and a brief explanation of why you are requesting a refund. We will process your request as quickly as possible.
  Please note that you must submit your refund request within 30 days of your purchase to be eligible for a refund.

3. Exclusions

• This refund policy applies only to digital products that have not been accessed or downloaded. If you have accessed or downloaded the product, the satisfaction guarantee will not apply.

4. Defective Content

• If you receive a digital product that is defective or contains significant errors, please reach out to us within 30 days of your purchase for assistance. We may offer a replacement or correction for defective content.

5. Customer Support

If you have any questions or concerns regarding your purchase or our refund policy, please feel free to contact us:

Company: Prime Ecommerce Group Limited

Address: Flat B01, 2/F, Kin Tak Fung
Ind building, 174 Wai Yip
street, Kwun Tong, Hong Kong

Registration NO: 77633719

Email: info@thebook-haven.com